All about HP LaserJet Printer Error Code Messages and their status.
Collection of HP LaserJet Printer Error Code Messages
Error Message
Printer
Description/Action Required
FC No Font
IIISi
The font cartridge could not be read by the printer.
Re-insert the cartridge and press Continue or online to resume
operation. If the error persists, replace the font cartridge.
FC (top, bottom, both left, right)
All
The font cartridge was removed while the printer was
offline and contained buffered print data. Re-insert font cartridge(s)
and press Continue.
FE Cartridge
FE Font Cart Err
All
The font cartridge was removed or installed while the printer was online. Turn the printer off and back on to clear the message.
FI Insert Cart
FI Insert Top
FI Insert Btm
4, 4M, 4Plus, 4Mplus, 4P, 4Si
An accessory cartridge was removed while the printer
was in an error state. Insert the accessory cartridge and clear any
pending error conditions before removing the cartridge.
FR Remove Cart
FR Remove Top
FR Remove Btm
4, 4M, 4Plus, 4Mplus, 4Si, 4P
An accessory cartridge was inserted while the
printer was in an error state. Remove the accessory cartridge and clear
any pending error condition before inserting the cartridge.
Printer cannot generate sufficient voltage levels to
activate the display panel or the display panel and/or related
circuitry is defective. Verify AC power supply and cord are OK. Turn
the printer off, wait 10 to 15 minutes, then turn it back on. If the
display remains blank, service is required.
Blank LED
LaserJet, Plus, 500 Plus
Printer cannot generate sufficient voltage levels to
activate the display panel or the display panel and/or its related
circuitry is defective. Verify AC power supply and cord are OK.
The printer was turned on while holding down the
ENTER key. This allows the operator to select a local language for
display. See Language below.
Language=XX
IIP, IIP+, IID, III, IIIP, IIID, IIISi
This status message will default to Language =
English Press the + (plus) or - (minus) key to select one of six
languages. Press ENTER key once, then put printer back online.
MF Ready
IIP, IIP+, IIIP
The printer is displaying a status message
indicating the front panel selection of manual feed being turned on.
Insert paper into the multi-purpose tray to continue.
MF Feed [paper size]
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
The printer requested that media be manually fed.
Paper size may be: Letter, Legal, Exec, or A4. Insert the appropriate
media size into the MP tray (Manual feed guides on HP LaserJet 4Si
Printer) and press online to print or press Continue to feed from the
Paper Cassette. On the HP LaserJet 4P Printer insert the appropriate
media into the manual feed slot and it will automatically pull the
paper.
ME Feed envelope
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
The printer requested that an envelope be manually
fed. Envelope size may be: COM 10, Monarch, DL, C5, B5, or Envelope.
Insert the appropriate envelope size into the MP tray (Manual feed
guides on HP LaserJet 4Si Printer) and press online to print. On the HP
LaserJet 4P Printer insert the appropriate media in the manual feed
slot and it will automatically pull the paper.
MP Load
LC Load
LE Load
IIP, IIP+, IIIP
This message appears when the multi-purpose tray,
the lower cassette or lower envelope tray are empty and have been
chosen by the front panel as the selected paper tray. Load correct
paper size and put the printer back online. Verify MP (Multi-Purpose)
and LE (Lower Envelope) sizes are properly set.
MPLoad
PCLoad
LCLoad
[paper size]
4, 4M, 4Plus, 4Mplus
The printer received a request for a paper or
envelope size not available in the printer (or the tray is empty). The
MP=Multi-Purpose, PC=Paper Cassette and LC =Lower Cassette. Paper size
may be Letter, Legal, Exec, OR A4; for MP Tray, envelope may be COM10,
Monarch, DL, C5, or B5. Load the correct paper tray and/or media or
press continue to use the media in the installed tray.
4Si, 4SiMX
The printer received a request for a paper size not
available in the printer or both paper trays are empty. The UC=Upper
Cassette and LC =Lower Cassette. Paper size may be Letter, Legal, Exec
or A4. Load the correct paper size in tray or press continue to use the
media in the installed tray.
EE Load COM10
EE Load Monarch
EE Load DL
EE Load C5
EE Load B5
EE Load Envelope
4, 4M, 4Plus, 4Mplus, 4Si, 4SiMX
The printer received a request for an envelope size
that is not currently loaded in the optional envelope feeder or the
feeder is empty. Load the correct envelope size into the feeder, or
press Continue to use the size of media installed in the feeder.
MP Empty
LC Empty
LE Empty
IIP, IIP+, IIIP
This message appears when the multi-purpose tray,
the lower cassette, or lower envelope tray is empty and is not the
selected paper tray. Because the message refers to a non-selected paper
tray, it does not require the tray to be filled for the printer to
function. It is merely a reminder that the tray is empty.
PC Tray Empty
LC Tray Empty
4Plus, 4MPLus
Add paper to empty tray. PC=Paper Cassette, LC=Lower Cassette.
PC-65
Laserjet, Plus, 500 Plus
This is not a PC message. It is a PC B5 message. The
printer is asking for the same paper length (size) that was requested
by the software.
PC Install
4, 4M, 4Plus, 4Mplus, 4V, 4MV
Lower Cassette is selected as the paper source. The
printer has detected that the Paper Cassette, which serves as a paper
guide for the Lower Cassette, is not installed. Install (or reseat)
Paper Cassette.
User maintenance
IIISi, 4Si, 4SiMX
This message appears after 200,000 pages have been
run through the printer. It is a User Maintenance message indicating
that certain parts should be replaced in the printer (or maintenance
should be performed).
These parts are purchased via the Printer
Maintenance Kit (part number C2062A) and can be obtained by contacting
either an HP Authorized Dealer or the Support Materials Organization
The parts included in this kit are as follows:
Fusing Assembly
Transfer Roller and Transfer Roller Clip
Pick-Up and Separation Rollers
Duplex Pick-Up Roller (If installed)
These are User Replaceable parts. The directions for completing this
maintenance come with the Printer Maintenance Kit and can also be found
in the User's Manual (HP LaserJet IIISi printer) or Operator's Guide
(HP LaserJet 4Si printer).
This message will appear again after every 200,000 copies and user maintenance is recommended at this point.
The
message will be displayed on the control panel until it is cleared. The
message is cleared by changing Service Msg=Off in the Config menu of
the printer on the HP LaserJet IIISi printer or changing User
Maintenance=Off in the Config menu on the HP LaserJet 4Si printer.
Clearing the message will reset the internal maintenance page counter
(not the same as page count listed on self-test) to zero.
Switching To
IIISi
This message indicates the printer's language is in
the process of being changed from PCL to PostScript (R) or from
PostScript to PCL.
PCL Print Menu
IIISi
In PCL mode, this message appears for one second before the PCL Printing Menu appears when the Menu key is pressed once.
PCL Config
IIISi
In PCL mode, this message appears for one second
before the PCL Configuration Menu appears when the Menu key is pressed
and held for about five seconds.
00 PCL Ready
HP LaserJet IIISi printer
Printer is ready to use in PCL mode. An * indicates that Sys Switch = Off.
00 PS Ready
IIISi
Printer is ready to use in PostScript mode. An * indicates that Sys Switch = Off.
02 Warming Up
All
Wait until printer signals ready. Prolonged display
of this message indicates a defective interface cable or poor interface
connection. Turn printer off, and then back on. If message clears, the
printer is OK and there may be a problem associated with the computer
side of the system.
Printing continuous self-test. This self-test will
empty the paper tray until the printer is turned off or put back
online. If the printer is put back online to clear the 04 Self-Test, an
additional one to three sheets may be printed until the test is
complete.
Self-Test is in progress. If the printer "sticks" on
05 Self-Test, turn the printer off and back on. If the message
persists, consult service.
06 Config Page
06 PS Config Page
4, 4M, 4Plus, 4Mplus, 4Si, 4Si Mx, 4P, 4MP
Printing a PCL configuration Page. No action required.
Printing a PostScript configuration page. No action required.
06 Demo Page
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
Printing a PCL Demonstration Page or PostScript Demonstration Page. No action required.
06 Printing Test
II, IID, IIP, IIP+, III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
Self-Test is printing a single output sheet titled "Self-Test."
06 Font Printout
II, IID, IIP, IIP+ III, IIID, IIIP, IIISi
Printing sample characters from available downloaded
permanent soft fonts, internal fonts and installed cartridge fonts
along with their respective escape characters. Note: Series II font
printout does not show escape sequence characters.
06 Typeface List
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
Printing a list of the typefaces resident in the printer.
07 Reset
All (Except 2686A)
Returns all printing menu items to selected settings and clears buffer pages, temporary soft fonts and temporary macros.
08 Cold Reset
II, IID, IIP, IIP+ III, IIID, IIIP, IIISi
Returns all configuration and printing menu
selections to the factory default settings. This is performed by
holding down the online key while turning the printer on. The purpose
is a "last resort" effort to clear the printer of any suspected
glitches. It is advisable to run a 05 Self-Test before the reset to
retain a hard copy of all the current printer settings.
08 Cold Reset
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
HP LaserJet 4 Printer - this reset returns all
Printing, PCL, Job, Config, Parallel, Serial, Aux I/O (if installed),
and installed personality menu settings to factory default
configuration. The exceptions are page count, MP tray size, envelope
feeder size and display Language.
HP LaserJet 4Si Printer - this
reset returns all Printing, PCL, Job, Config, Parallel, MIO (if
installed), and installed personality menu settings to factory default
configuration. The exceptions are page count and display Language.
HP
LaserJet 4P Printer - this reset returns all Printing, PCL, Job,
Config, Parallel, Serial and installed personality menu settings to
factory default configuration. The exceptions are page count and
display language.
This reset may need to be done when an MIO
card is installed. Use with caution; always do a self-test before the
cold reset to maintain a record of the printer's current settings. In a
shared environment, this reset should only be performed by the system
administrator.
To do a cold reset, hold down the [online] key
while switching the printer on until 08 Cold Reset appears in the
printer's display.
68 Cold Reset
IIISi
The printer's non-volatile memory is new, or the
battery is dead. The printer returns all Printing and Configuration
menu selections to factory default. If the printer is set up as a
PostScript printer, the 68 reset will return it to PCL status. If the
message always appears when the printer is turned on, the printer will
still operate, but it should be serviced to correct the problem.
09 Menu Reset
II, IID,IIP, IIP+, IID, III, IIID, IIIP, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4P, 4MP
The printer clears all buffered pages, temporary
soft fonts and temporary macros. (This reset returns all Printing Menu
settings back to the factory default settings.)
09 Reset All I/O
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
Clearing the page buffer, removing all perishable
personality data such as temporary typefaces, and clearing the input
and output buffer for all I/Os.
09 Rst Active I/O
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
Clearing the page buffer, removing all perishable
personality data such as temporary typefaces, and clearing the input
and output buffer for the active I/O only.
Changes in the menu were made with data present in
the print buffer. Press and hold [Continue/Reset] until 07 Reset
appears to confirm the selections (temporary macros and temporary fonts
will be deleted) or, press [Continue/Reset] or [Online] (no changes to
any menu selections will be made.
11 Paper Out
LaserJet, Plus, 500 Plus, II
Paper tray is empty. If there is paper in the tray
and the printer still displays 11, verify the tray is all the way in.
If the message persists, consult service.
12 Printer Open
II, IID, III, IIID, IIISI, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX
The printer's top cover is not correctly closed, or
the toner cartridge is not correctly installed. Verify the toner
cartridge is fully seated and close the printer firmly. Plugging a 220V
model printer into a 120V power source can also result in this message.
If this message persists, a repair may be required.
12 Printer Open Or No EP
IIP, IIP Plus, IIIP, 4P, 4MP
The printer is not closed properly, the toner
cartridge is missing, broken, or defective, or the cooling fan is not
working. Plugging a 220V model printer into a 120V power source can
also result in this message. Ensure the printer is firmly closed. If
the message persists, consult service.
13 Paper Jam
II, IIP, IIIP, IID, IIP+, IIID
Remove jammed paper. The top must be opened and
closed (the front on the IIP, IIP+, IIIP) to clear the message. Double
check the duplexing paper path on the IID and IIID (left side door). If
the message persists, there may be a malfunctioning paper path sensor
and service would be needed.
13.X Paper Jam
1 internal
2 input
3 duplex
4 output
IIISi, 4Si, 4Si MX
Paper is jammed somewhere along the paper path. The
value that follows the "13" in the message window will indicate in
which part of the paper path the paper is jammed. Also, the paper jam
sensor at the rear of the fusing assembly may have become stuck. Check
the optional duplexing paper path if the duplexer has been installed.
13 Paper Jam
IID, IIID
Paper jams can occur in these printers when using
the "automatic manual feed" as opposed to explicitly putting the
printer in manual feed mode. The use of "automatic manual feed" is not
a supported feature, nor is it a suggested procedure. This procedure is
known to cause problems, particularly when using the lower cassette as
the manual feed slot because it is more difficult to align the paper
properly when it is pulled in from the lower input slot. Paper is the
only print media that should be fed from the lower input slot and other
types of media may not only cause jamming, but also permanent printer
damage.
13 Paper Jam
HP LaserJet 4, 4M, 4Plus, 4Mplus, Printers
Paper is jammed in the paper path or the paper jam
sensor at the rear of the fusing assembly may be stuck, causing a false
paper jam warning. Remove jammed paper. While clearing paper jams the
top cover or rear cover must be opened and closed again before pressing
Continue or online to resume. Check that the rear cover is closed; an
open rear cover may cause a paper jam. If no paper jam is found, check
locations shown in the user's manual.
4P, 4MP
Paper is jammed in the top or rear of the printer.
Clear jam and press Continue or Online to resume printing. To prevent
further jams, verify the rear door is closed securely. A false paper
jam message will occur if the printer's back door is open. If message
persists, the printer could have a defective paper jam sensor and
service would be required.
14 No EP Cart
14 No Toner Cart
II, IID, III, IIID, IIISi, 4, 4M, 4Plus, 4Mplus
There is no toner cartridge in the printer, or this
message indicates the possibility of a broken or damaged toner
cartridge. Turn the printer off and back on. If the message returns
replace toner cartridge. After replacing cartridge if the message still
occurs consult service.
15 Engine Test
Not all printers have this option.
Engine Test with a single sheet of vertical line printout also known as a "skewing" test.
16 Toner Low
II, IID, III, IIID, 4, 4M, 4Plus, 4Mplus
Toner cartridge is low on toner. The message may
also indicate the EP cartridge is not making good contact with the
printer's internal circuitry. Shake and re-install the toner cartridge.
Replace the toner cartridge. If the message persists, consult service.
On
the LaserJet 4, 4M, 4Plus and 4MPlus Printers if Toner Low=On (Config
menu), this message will remain in the display until the toner
cartridge is changed. If Toner Low=Off this message will disappear by
pressing Continue.
16 Toner Low 1
16 Toner Low 2
16 Toner Low 3
IIISi, 4Si, 4Si MX
Toner Low 1 indicates the 8000 page toner cartridge
is approximately 200 pages from depletion. Toner Low 2 and Toner Low 3
are indications of further depletion with Toner Low 3 indicating a
nearly illegible page. Replace the toner cartridge.
17 Mem Config
IIIP, III, IIID, IIISi
A status message by the printer indicating it is
re-configuring internal and expanded memory for page protection. If the
you are using an optional I/O board, you may lose the optional setting
in the configuration menu. If this occurs after page protection is
turned on, power cycle the printer (off and on) and reselect the
optional I/O in the Configuration Menu. In some cases, you may have to
take the optional board out, set page protection on, then install the
optional board.
18 Skip Self-test
III, IIID, IIISi
A Status message indicating that the "minus" key was
held down while powering up the printer. If the printer is stuck in
this mode, the minus key is probably stuck. Turn the printer off,
choose the minus key, and turn the printer back on.
18 Aux I/O Init
4, 4M
The modular I/O card is initializing. This message
will automatically disappear after the card is initialized (in less
than 60 seconds, depending on the card). No action required.
18 Aux I/O Nt Rdy
4, 4M
The modular I/O (MIO) card is not ready. Refer to
the MIO card's documentation. The printer will continue to display this
message until the problem with the card is corrected or the card is
removed. Always turn off and unplug the printer when removing I/0
cards. Pressing Continue will not clear the display.
18 MIO INIT
4Plus, 4Mplus
The MIO card is initializing. This is a status
message; during initialization the MIO is not active, since the printer
supports I/O switching, the printer remains on line. No action
required, display will clear automatically (this may take up to a
minute, depending on the card).
18 MIO Not Ready
4Plus, 4Mplus
The MIO card is not ready. The serial and Bi-Tronics
parallel ports will continue to operate normally. SHIFT and Continue
will not clear the display. To clear the display, switch the printer
Off, remove the card, and switch the printer On. See MIO documentation
for troubleshooting.
18 Upper MIO
18 Lower MIO
4Si
The upper MIO card is initializing. During
initialization the MIO is not active, but since the printer supports
I/O switching, the printer remains on line and displays this status
message. No action required. Display clears automatically (this can
take up to a minute, depending upon the card.
19 Add Memory
IIP, IIP Plus
This message appears if the PCL 5 Cartridge is installed without adding optional memory.
20 Error
II, IIP, IIP+, IID
The printer received more data (soft fonts, macros
or graphics) than it can fit into its internal memory. Press Continue
to resume printing. Purchase additional printer memory or reduce the
amount of data. Data can be reduced by using fewer soft fonts and
macros, smaller graphics, and a lower resolution. A repair is Not
required.
The printer received more data from the computer
than can fit in its available user memory. You may have tried to
transfer too many macros or soft fonts, or graphics that were too
complex. Press SHIFT and Continue to print the transferred data (data
loss may result), then simplify the print job or install additional
memory.
21 Error
IIP, IIP+, II, IID
The printer is unable to process very complex data
fast enough for the print engine. Multiple addressing of single pixels,
too many different fonts or characters in a document or too many cursor
position addresses per document will cause this error. Press Continue
to resume printing. Repair is not required.
Workarounds:
1. Reduce the document's complexity by using fewer fonts and removing bolding, shading, or underlining.
Complex data (rules, graphics, dense text) have
caused the printer's page formatting process to "fall behind" the
printing process. For the 4 family this problem is also caused by
printing too many typefaces at 600 dpi, or by printing a PostScript job
at 600 dpi using only the printers base memory.
Workarounds:
1. Reduce the document's complexity by using fewer fonts and removing bolding, shading, or underlining.
2. Reduce the document's graphics resolution.
3. Select the printer's Page Protect option (Letter, A4, Legal). The following amounts of optional printer memory are required to use the "Page Protect" feature: HP LaserJet III Printer FamilyRequires 2 MB to use page protect at Letter, A4 or Legal sizes.HP LaserJet 4 Printer Family
Paper Size 300 dpi 600 dpi
LTR/A4 2 MB 6 MB
LGL 3 MB 6 MB
22 Error
22 I/O CNFIG ERROR
IIP, IIP+, II, IID, III, IIID, IIISI, IIIP
Serial buffer overflow error. The host computer did
not receive, or ignored, the printer's request to suspend the flow of
data causing the printer's buffer to overflow. Press Continue to clear
the error message. Verify that the proper printer cable is being used
and that both ends of the cable are tightly connected. If the error
appears on the printer at bootup, check to see if the printers serial
cable is plugged into the computer's parallel port. If running
parallel, the cause could be a bad cable or printer interface. If the
error appears only after data is sent, there may be incompatible
handshaking protocol; for example, XON/XOFF, or DTR. By default, the
printer lowers the DTR polarity and sends XOFF (DC3) to suspend the
flow of data. DTR is raised and XON (DC1) sent to resume the flow.
22 Error
4, 4M, 4P, 4MP
The Serial or Parallel (bi-tronics) interface is
improperly configured or there is a communication issue. Press Continue
to clear the error. Some data may be lost. If on a network contact the
network administrator. There may be a problem with the network
interface. If the error continues after troubleshooting contact your HP
dealer or Service representative.
Parallel Communication
1. Defective parallel cable or cable that is over the supported 10 foot length.
2. Verify the cable connections are secure at both ends. Disconnect and reconnect even if they look secure.3. Set High Speed to No and Advanced Functions to "OFF" in the Parallel Menu on the front panel of the printer.4.
If using Novell network v. 3.11 and a version of PServer before 1.22.
Upgrade to at least PServer v.1.22 and change the "Use Interrupts"
setting in the Print Server Information section of the Novell PConsole
utility to No.
Serial Communication:
1. Serial cable plugged into the parallel port on the PC (error 22 message will appear when the printer is turned on).
2. Defective serial cable or cable that is over the supported length.
3. Verify the cable connections are secure at both ends. Disconnect and reconnect even if they look secure.
4. Not using correct hardware handshaking (XON/XOFF or DTR).
22 SER I/O Error
22 PAR I/O Error
22 MIO I/O Error
4Plus, 4Mplus
SER=Serial interface, PAR=Parallel interface MIO=I/O
card. For serial or parallel configuration, the computer and printer
are not communicating because of improper signal protocols.
Parallel Configuration:
May mean a loose, cable connection,or a bad or poor quality cable.
Set High Speed to No and Advanced Functions to"OFF" in the Parallel Menu on the front panel of the printer.
Serial Configuration:
1.
Wrong pacing option may have been selected. The HP LaserJet printer
uses XON/XOFF and DTR/DSR signal protocols rather than ETX/ACK protocol.
2. If an error 22 is encountered with the HP LaserJet 4 Plus Printer in
a UNIX (R) environment Robust XON/XOFF may need to be turned off.
MIO Configuration:
1.
This is an I/O buffer overrun error. If you are using an I/O card other
than the serial/Bi-Tronics Parallel I/O supplied with the printer, see
the manual for that device or contact your dealer. If on a network,
contact the network administrator.
23 I/O NOT READY
IIISi
The I/O card is not able to accept data. Print a
self-test for more information. If an optional I/O interface is
installed, refer to that product's documentation or contact the vendor.
25 PCL MEM FULL
25 PS MEM FULL
4Si
The PCL or PostScript personality memory environment
area is full. To continue printing, press Continue; however some data
is lost. To prevent reoccurrence, reserve more memory for this
environment area.
30 PS ERROR XX
IIISi
A PostScript-specific error has occurred. Refer to
the User's Manual for a listing. Most of these messages are eliminated
if AUTO CONT=ON.
Note: When AUTO CONT=ON the printer will
continue to receive, but not process, data until it receives a valid
end of job command
40 Error
All
Indicates a protocol error occurred during the
transfer of data from the computer to the printer. This error can be
caused by a loose or damaged cable, loss of power to the computer while
the printer is online, or incompatible baud rate, parity, data bits, or
stop bits settings. In addition, this error can occur on the HP
LaserJet III or IIID Printer if the I/O is configured to serial and
serial is set to RS-422 before a cable is attached to the serial I/O on
the printer and/or the host system.
For modular I/O (MIO) cards, this means there was an
abnormal connection break. Press Continue to clear the error message.
Insure that the printer and computer are configured for the same baud
rate; typically 9600. Caution; do not power the computer on or off when
the printer is powered on. If this problem persists, a repair may be
required. If an optional I/O interface is installed, refer to that
product's documentation or contact the vendor.
41 ERROR
IIP
For the HP LaserJet IIP Printer, this may indicate
an issue with static build up on the on the fusing assembly. Turn the
printer off, data loss will occur. If dense media is being used,
decrease the number of pages loaded in the MP tray or lower cassette.
Do not refill the tray until the printer display prompts for more
paper. This error can also be caused by adding paper to the top of the
MP tray while the printer is printing. If the error persists contact
your dealer or HP Service Technician.
41 ERROR
ALL
A temporary error occurred while printing. This
error most commonly occurs when the printer picks two sheets of paper
at once. Remove the page from the output tray and press Continue. The
page containing the error is reprinted automatically.
41.1 Error
41.2 Error
41.3 Error
41.4 Error
41.5. Error
4, 4M, 4Plus, 4Mplus, 4P, 4MP
A temporary error occurred while printing. This error most commonly occurs when:
1.
The printer picks two sheets of paper at once. Remove the page from the
output tray and press Continue. The previous page is reprinted
automatically.
2. The wrong size media are loaded into a tray. Print a self-test to verify paper size settings for trays.
3.
With the HP LaserJet 4, 4M, 4Plus, 4MPlus Printers this error most
commonly occurs when the paper size knob on the 250 or 500 sheet
universal cassette does not match the installed paper, the wrong size
media is loaded into the cassette.
* If the error persists, contact your dealer or HP Service Technician
41.2 Error
51 Error
All
Indicates a Beam Detect error. If this error occurs,
press the Continue key and the printer will repeat the page. If the
printer cannot correct the error after two seconds, a Beam Detect '51
Error' will occur. Replace the toner cartridge and retest the printer.
If
the printer was just moved from a cold to a warm environment
condensation may have formed inside the printer. Allow the printer to
stand for up to 6 hours, until any condensation has dissipated.
If the problem persists repair service is required.
42 ERROR
II, IID
A communications issue has occurred between the
printer and a card installed in the printer's optional interface slot.
Press Continue to clear the error message. Make sure the card has been
installed and configured correctly. If the problem persists, contact
the vendor from whom the card was purchased.
42 Opt Interface
III, IIID
A communications issue has occurred between the
printer and a card installed in the printer's optional interface slot.
Press Continue to clear the error message. Make sure the card has been
installed and configured correctly. If the problem persists, contact
the vendor from whom the card was purchased.
43 ERROR
II, IID
A communications issue has occurred between the
printer and a card installed in the printer's optional interface slot.
Press Continue to clear the error message. Make sure the card has been
installed and configured correctly. If the problem persists, contact
the vendor from whom the card was purchased.
43 Opt Interface
III, IIID
A communications issue has occurred between the
printer and a card installed in the printer's optional interface slot.
Press Continue to clear the error message. Make sure the card has been
installed and configured correctly. If the problem persists, contact
the vendor from whom the card was purchased.
48 Invalid Job
IIISi
This message will be displayed when the wrong
printer language (PCL5 or PostScript, for instance) is being used or a
language other than PCL5 or Postscript is being used. By pressing
Continue, the printer will continue to receive--but not process--data
until a valid language switching sequence is received. The message will
go away when a valid language switching sequence is received or a
printer reset occurs. Check the software to ensure the correct language
was selected.
49 Remove Page
IIISi, 4Si
A sheet of paper was in the manual feed guides when
the printer powered on, or a paper tray with a sheet of paper in its
manual feed guides was inserted while the printer was powering on.
Remove the sheets or the tray until the power cycle is complete.
50 Service
All
All Printers:
1. A temporary error has occurred. Turn the printer off for 20 minutes to clear the temporary 50 error.
2. The power is low or unstable (For example: brownout). Locate and verify a stable power source.
There
is an internal service error. Indicates a possible malfunction in the
fusing assembly or power supply. Turn printer off for at least 20
minutes (30 minutes for HP LaserJet IIISi or 4Si Printer) and restart.
If this problem persists, call your dealer or HP Service Technician.
51 Error
All
The printer was unable to detect the laser beam.
If
the printer was just moved from a cold to warm environment,
condensation may have formed inside the printer. Allow the printer to
stand up to 6 hours, until any condensation has dissipated.
The printer detected a temporary error.
Press Continue to resume operation. If the error persists, contact your dealer or HP Service Technician.
51 Error
LaserJet, 6L, 5L, 6P, 5P, 4P, 4L
A temporary error has occurred.
Power cycle the printer.
The laser scanner assembly is not seated.
The laser scanner assembly is defective.
Replace the laser scanner assembly (or cable on the 5L only).
51 Error
LaserJet, 5, 4Plus, 4
The laser scanner cable connectors are faulty.
The laser scanner assembly is defective.
51 Error
LaserJet, 4V
There is a problem with the fiber optic cable.
The laser scanner assembly is defective.
51 Error
LaserJet, 4Si, IIISi
The toner cartridge is defective.
There is a problem with the fiber optic cable.
The connectors are faulty.
The DC voltage is poor.
The laser scanner assembly is defective.
51 Error
LaserJet, IIIP, IIP Plus, IIP
The toner cartridge is improperly seated.
The laser shutter operation is functioning improperly.
The fiber optic cable is damaged.
The laser PCA is bad.
51 Error
LaserJet, IIID,III, IID, II
The Toner cartridge is defective.
There is a bad cable in the laser scanner to the DC controller.
The fiber optic cable has cuts or kinks.
The laser scanner assembly is defective.
51 Error
LaserJet, 2686D/A
The laser or laser power setting is defective.
The scanner is defective.
52 Error
All
A temporary error has occurred. Power cycle the
printer. On some models pressing the Continue button on the control
panel will resume operation. If the error persists, it could indicate
an issue with the scanning assembly. Contact your dealer or HP Service
Technician.
53 Error
LaserJet, Plus, 500 plus
Indicates an internal service malfunction. Press
Continue to resume operation. Some data loss may occur. If the error
persists, consult service.
53 Error
II, IID
An error was detected on the optional memory board
in the indicated slot. Verify that the correct revision level of memory
is installed in the printer.
53 Error Unit 1
53 Error Unit 1
IIP, IIP+, IIIP
An error was detected on the optional memory board
in the indicated slot. Verify that the correct revision level and
memory part # has been installed in the printer.. On the HP LaserJet
IIP, IIP+, and IIIP Printers, Unit 1 and Unit 2 refer to the top and
bottom slots, respectively.
53-1 Error unit
53-2 Error unit
III, IIID
An error was detected on the optional memory board
in the indicated slot. Verify that the correct revision level of memory
is installed in the printer.. On HP LaserJet III and HP LaserJet IIID
printers, 53-1 and 53-2 refer to the front (right) and rear (left)
slots, respectively.
53 Service
IIISi
Indicates an internal service error. Turn the
printer off for 10 minutes and turn back on. If the error persists,
consult service.
53.XY.ZZ
Error 53
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
An error occurred during configuration and
validation of SIMM memory. Verify the SIMM board is installed
correctly. Pressing Continue will clear this message, but the SIMM that
caused the error will not be configured. If it is a memory SIMM with
more than one bank of memory the good bank will be configured. Identify
and replace the SIMM that caused the error.
X = Hardware Type
0 = ROM
1 = RAM
Y = Hardware Device
0 = Internal Memory
1 = SIMM slot 1
2 = SIMM slot 2
3 = SIMM slot 3
4 = SIMM slot 4 (HP LaserJet 4 and HP LaserJet 4Si Printers only)
ZZ = Error Number
1 = Unsupported Memory
2 = Unrecognized Memory
3 = Failed RAM test
4 = Exceeded Max. RAM size
5 = Exceeded Max. ROM size
6 = Invalid SIMM speed
7 = SIMM reporting info incorrectly.
8 = SIMM RAM parity error
9 = SIMM ROM needs mapped to an unsupported address.
10 = SIMM address conflict.
11 = SIMM ROM located in illegal address range (HP LaserJet 4Si Printers only)
12 = SIMM is too large for available memory (HP LaserJet 4Si Printers only).
54 Error
LaserJet, Plus, 500 Plus, II
This message indicates a main motor overload. The
most common cause is a paper tray that is too full or simultaneous
paper feeds due to paper friction or static "cling". Check paper tray
for overfull condition. Remove excess paper and press Continue. If the
error persists, consult service.
54 Error
IID, IIID
The guide used to align paper when printing in
duplex mode has not been properly positioned. If powering the printer
Off, then On does not resolve the issue, repair service is required.
54 Error
IIP, IIP Plus, III, IIIP, IIISi
Indicates an internal service error. Turn the
printer off for 10 minutes, then turn it back on. If the error
persists, consult service.
54 Service
IIISi, 4Si
The guide used to align paper when printing in
duplex mode has not been properly positioned. If powering the printer
Off, then On does not resolve the issue; repair service is required.
55 Error
55 Service
All
The printer failed to properly initialize when
powered on. Indicates an internal service error. Turn the printer off
for 10 minutes and turn back on. If the message persists, consult
service.
56 Error
IID, IIID, IIISI, 4SI, 4Si MX
A duplex job was sent to the printer with the rear
output selector knob in the wrong (11 o'clock) position. Adjust the
output knob to the correct (9 o'clock) position and press Continue to
resume operation.
* The HP LaserJet IIISI, 4SI,and 4Si MX
printers will display this message if the optional envelope feeder is
selected while duplex is enabled. Either disable duplex or remove the
envelope feeder.
57 Service
57.1 Service
57.2 Service
57.3 Service
57.4 Service
IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
The printer has identified an internal service
error. Turn the printer off and then back on. If the message persists,
consult service.
57 Error Unit X
57-1 Error unit
57-2 Error unit
IIP, IIP Plus, III, IIID, IIIP
The optional memory card in the indicated slot
cannot be configured because the printer's memory expansion limits have
been exceeded. On the HP LaserJet IIP and IIIP Printers, Unit 1 and
Unit 2 refer to the top and bottom slots respectively. On HP LaserJet
III and IIID printer's, 57-1 and 57-2 refer to the front (right) and
rear (left) slots, respectively. Four megabytes (4 MB) is the maximum
amount of expansion memory these printers can recognize. Remove any
expansion memory in excess of 4 MB.
58 Service
4, 4M, 4Plus, 4Mplus, 4P, 4MP, 4V, 4MV
The printer has detected an exhaust fan failure.
Switch the printer off and back on. If the message reappears, repair
service is required.
58.1 or 58.2 Error
4Si
As referred to on Page 7-8 of the User's Manual, the
lifter mechanism of the paper tray has failed (X: 1 = Upper Tray, 2 =
Lower Tray). Press Continue to have the printer print from the other
tray.
Turn the printer off, then on again. If the error message appears again, contact an authorized service agent.
59 Add Mem
IIISi
There is not enough memory for the PostScript job to
execute. Switch the printer off and add more memory or reduce the job
size. In addition, check for the correct placement of 4 MB and 8 MB
SIMM boards. These boards must be placed on the bottom of the memory
stack. See Error 60.1, 2, 3, 4.
4Si, 4SiMX
The PostScript option is installed without enough
memory to support the application. The PostScript option requires a
minimum of 4 MB for proper operation.
60 Error
LaserJet, Plus, 500 Plus
The printer's Interface board has detected an
internal error. Check for an improperly seated font cartridge or data
cable. Turn printer off and back on. If the message persists, consult
service.
60.1 Error
60.2 Error
60.3 Error
60.4 Error
IIISi
An expansion memory card (SIMM) has been installed
incorrectly (out of sequence) into the slot indicated by the error
code. The printer will still be able to print, but will only be able to
use the memory below the faulty card. Four megabyte cards go in first
from bottom slot up, then one megabyte cards. Turn the printer off and
reorganize the memory cards into their correct slots. See page G-7 of
the User's Manual.
61.1 Error
61.2 Error
61.3 Error
61.4 Error
IIISi
A SIMM that is the wrong size or speed is installed.
The HP LaserJet IIISI printer support 1, 4, and 8 MB, 36 -bit SIMMs
rated at 80 NS. Check that installed memory meets these specifications.
Press Continue to temporarily clear this error. The printer will still
print, but will only be able to use the memory installed below the SIMM
in question. See pages G-2 and G-14 of the User's Manual
61.1 Error
61.2 Error
61.3 Error
61.4 Error
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP
The printer encountered a parity error when
accessing the RAM memory SIMM in slot "X". If X=0, the slot with the
defective SIMM could not be determined. Switch the printer off and then
back on. (Data stored in printer will be lost.) If the error is still
present, first switch the printer off and verify that the SIMM board is
installed correctly. Switch the printer on. If the error is still
present, switch the printer off and remove the SIMM board If the error
message does not appear, the problem is on the SIMM. If the message
still appears, the problem is in the printer's internal memory and
requires service.
62.1 Error
62.2 Error
62.3 Error
62.4 Error
62.5 Error
62.6 Error
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX
The printer identified a problem while checking its
memory. "X" refers to the device the printer was checking when it
encountered the error.
0 =Internal memory
1-4 = SIMM slot
5 = font cartridge
(upper on HP LaserJet 4Siprinter)
6 = lower cartridge
(HP LaserJet 4Si Printer only)
6 = Cache (4Plus, 4MPLus)
If
the printer contains a SIMM memory board or a typeface cartridge,
switch off the printer. (Data stored in the printer will be lost.)
Verify that the SIMM board or typeface cartridge is installed correctly
and switch the printer back on. If the error is still present, switch
off the printer and remove the SIMM board or type cartridge. Switch the
printer back on. If the error message does not appear, the problem is
on the SIMM board or typeface cartridge.
HP LaserJet 4P, 4MP Printer
The Printer encountered a parity error when
accessing the RAM memory SIMM in slot "X". If X=0, the faulty SIMM slot
could not be determined.
0: Internal Memory
1-3: SIMM Slot
4: Cartridge
63 Service
63.5 Service
63 Needs Service
LaserJet
The printer identified a problem while checking its
internal RAM. Remove any expanded memory boards and reboot printer. If
message persists, consult service. If message clears, then the problem
exists with the expanded memory.
63.1 Error
63.2 Error
63.3 Error
63.4 Error
IIISi
Indicates a possible faulty expansion SIMM. The
printer will still print, but will only be able to use the expansion
memory below the faulty SIMM. Turn the printer off and verify the SIMM
is installed correctly and turn the printer back on. If the error
continues, turn the printer off and remove the SIMM. If the message
clears, the problem is on the SIMM. If the message appears, consult
service (for example, the problem is in the base printer memory or SIMM
socket.)
64 Service
4, 4M, 4Plus, 4Mplus, 4P, 4MP
The printer identified an internal service error.
Switch the printer Off, then back On. If the error appears again,
repair service is required.
68 Cold Reset
IIISi
The printer identified an internal service error.
Switch the printer Off, then back On. If the error appears again,
repair service is required.
This is a recoverable NVRAM (non volatile random
access memory) error. Press Continue to clear the error. Check the
Front Panel settings to see if any were set back to factory default
settings. If error persists service is required.
68 Service
All
The printer has detected a non-volatile RAM failure.
The printer can be operated until service repairs are made. All control
panel settings return to factory default and the OO Ready message will
read 68 Ready/Service until serviced.
69 Service
II, IID, III, IIID
Indicates an optional I/O interface error. The
printer has found a problem on the optional interface card. Turn the
printer off and verify the optional interface card is installed
correctly. Turn printer on and verify the optional interface card is
configured correctly. If error persists, contact the I/O card
manufacturer or consult service.
70 Error
II, IID, IIP, IIP Plus, II, IIID, IIIP, 4Si
Indicates an incompatibility between the printer and
the installed font cartridge. Turn the printer off and then back on. If
message persists, verify with the cartridge manufacturer the installed
cartridge was designed for use with that model printer.
71 Error
II, IID, IIP, IIP Plus, IIID, IIIP
Indicates an incompatibility between the printer and
the installed font cartridge. Turn the printer off and then back on. If
message persists, verify with the cartridge manufacturer the installed
cartridge was designed for use with that model printer.
IIISi, 4Si
An attempt was made to use a "personality" firmware
cartridge. Personality cartridges are not supported on the HP LaserJet
IIISi or HP LaserJet 4Si printers.
72 Service
II, IID, IIP, IIP+, III, IIID, IIIP
A font cartridge was removed from the printer too
quickly after it was inserted, the font cartridge is bad, or the
connectors in the printer's cartridge slot have been damaged. Power the
printer Off, re-insert the cartridge, then power the printer On. If the
problem persists, the cartridge or the printer may need repair.
72 Service
IIISi, 4Si, 4Si MX
A font cartridge was removed while the printer was
trying to access it. This causes a misread by the printer and generates
the error code. Turn the printer off and back on to resume operation.
Indicates an unexpected firmware error was
encountered. Document the error message. The numeric code displayed
indicates a specific error for service personnel. Error 79 can also be
caused by incorrect memory addressing to a font cartridge or memory
card. Remove any installed font or personality cartridges (or memory
expansion cards). Turn the printer back on. If the message persists,
consult service. This error can also be software related. Ensure that
the error is occurring consistently before servicing the printer. A
defective toner cartridge can also cause this problem (4Plus only).
79 01bb
IIP Plus
Incompatibilities between the printer and software.
Check memory indicated in the software and verify it is what is in the
printer.
80 Service XXXX
IIISi, 4, 4M, 4Plus, 4MPLus, 4Si
A modular I/O interface error has occurred. Document
the error code, the numbers displayed indicate a specific error for
service personnel. Turn the printer off and back on. If the error
persists, consult service.
81 Service XXXX
4, 4M, 4Plus, 4Mplus printers
The printer detected a problem with an internal
controller. The numbers following the message indicate the specific
type of error. Press SHIFT and Continue to acknowledge the error. The
printer will operate normally. Contact your dealer or HP Service
representative regarding the occurrence of this error.
89 Service
IIISi
A PostScript internal controller error occurred.
Document the error message. Turn the printer off and back on. If
message persists, consult service.
Clearable Warning Messages
4, 4M, 4SI, 4Si MX, 4P, 4MP
A "clearable warning" appears when the printer
receives a print command that requires an option to be installed (such
as additional memory or a PostScript SIMM). Depending on the situation,
the printer will automatically reduce resolution, lower the level of
page protection, compress the data, or abort the print job.
The
printer first attempts to satisfy the print request by reducing
resolution, then by lowering the level of page protection, then by
compressing the data if possible. If it receives a job for an
uninstalled personality (such as PostScript) or requires more memory
than is available, the job is aborted. Clear message by pressing SHIFT
and Continue on the printer.
W1 Image Adapt
4, 4M, 4Plus, 4Mplus, 4Si, 4P
The printer received a graphics print file that was
too complex to print at the requested resolution. The printer
automatically processes the file in the highest resolution possible
with the memory installed. Add additional memory to print the file at
full resolution. Check the printout for loss of data or print quality.
Clear message by pressing SHIFT and Continue on the printer.
W2 Invalid Pers
4, 4M, 4Plus, 4Mplus, 4Si, 4P, 4MP
The job was not printed because the requested
personality, such as PostScript (MP), was not installed. Install the
language in which the files are sent, together with enough memory to
support that language. Clear message by pressing SHIFT and Continue on
the printer.
W3 Job Aborted
4, 4M, 4Plus, 4Mplus, 4Si, 4P, 4MP
The printer was forced to abort the print job
because there was not enough memory to support the printer language
used. Add more memory. Clear message by pressing SHIFT and Continue on
the printer.
W4 Job 300/Off
4, 4M, 4Si, 4P
The job was printed at 300 dpi with page protection
off. To print the job as requested, install additional memory. Clear
message by pressing SHIFT and Continue on the printer.
W4 Job 300/Off
4, 4M, 4Plus, 4Mplus, 4Si, 4P
The job was printed at 300 dpi with page protection
off. To print the job as requested, install additional memory. Clear
message by pressing SHIFT and Continue on the printer.
W5 Job 300/Ltr
4, 4M, 4Si, 4P
The job was printed at 300 dpi with page protection
set to letter. To print the job as requested, install additional
memory. Clear message by pressing SHIFT and Continue on the printer.
W6 Job 300/A4
4, 4M, 4Si, 4P
The job was printed at 300 dpi with page protection
set to A4. To print the job as requested, install additional memory.
Clear message by pressing SHIFT and Continue on the printer.
W7 Job 300/Lgl
4, 4M, 4Si, 4P
The job was printed at 300 dpi with page protection
set to legal. To print the job as requested, install additional memory.
Clear message by pressing SHIFT and Continue on the printer.
W8 Job 600/Off
4, 4M, 4Si, 4P
The job was printed at 600 dpi with page protection
off. To print the job as requested, install additional memory. Clear
message by pressing SHIFT and Continue on the printer.
W9 Job 600/Ltr
4, 4M, 4Si, 4P
The job was printed at 600 dpi with page protection
set to letter. To print the job as requested, install additional
memory. Clear message by pressing SHIFT and Continue on the printer.
W0 Job 600/A4
4, 4M, 4Si, 4P
The job was printed at 600 dpi with page protection
set to A4. To print the job as requested, install additional memory.
Clear message by pressing SHIFT and Continue on the printer.
WM Job 300
4, 4M, 4Plus, 4Mplus
The job was printed at 300 dpi. Note: If this
message occurs frequently, install additional memory. Clear message by
pressing SHIFT and Continue on the printer.
WM Mem Cnfig N/A
4Plus, 4Mplus, 4Si, 4Si MX
The printer did not have enough memory when switched
on to support the previous settings for I/O buffering and/or Resource
Saving, probably because a memory SIMM was removed or a new personality
SIMM was added Because of these configuration changes, resource saving
or I/O buffering is no longer available. If these options are desired,
print a Self-Test page. Check the configuration settings, then
reconfigure them. To reflect any changes made to the printer.
* This message can also occur if the optional duplex unit has been added to the HP LaserJet 4Plus, 4Mplus printer.
WM Chk Mem Cnfig
4Plus, 4Mplus
I/O buffering and/or Resource Saving settings were
altered when the printer was switched on because the printer did not
have enough memory. This usually occurs after memory has been removed
from the printer. (Check settings by printing a self-test.)
Wm Check Mem Mgt
4Si, 4Si MX
There is still sufficient memory to accommodate
resource saving, but the current setting cannot be satisfied by the
available memory. Reconfigure the resource saving for the current
personality.
WM [personality] Mem Full
4Plus, 4Mplus
The Resource saving memory area for the specified
personality is full. Press SHIFT and Continue to continue printing
(some data will be lost). The current job will print, but some
resources (downloaded fonts, etc.) may not be saved. If this error
occurs frequently, you may need to adjust Resource Saving settings.
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All about HP LaserJet Printer Error Code Messages and their status.
